Vicki Arnott Story Polisher Terms and Conditions: services, and online payments

Vicki Arnott Story Polisher Proofreading and Editing Services is a sole operator business in New Zealand.

Last updated: 9 April, 2021

Please forward all inquiries to:

Vicki Arnott Editor 

384 Ash Pit Road, 

RD3 Rotorua 3073

New Zealand



My contract with you

Your account with me

Price, payment and service provision

Refund Policy

Cancellation of order

Dissatisfaction with the Services

Applicable Law



System Security

Acceptable use Policy

Confidential Information and Intellectual Property Rights

Miscellaneous provisions

These terms and conditions regulate the business relationship between you and me. When you buy from me, you agree to be bound by them.

No person under the age of 18 years may purchase Services. If you are under 18, please ask an adult for help with your purchase.

My business is: Vicki Arnott Story Polisher Proofreading and Editing Services

Business address:

384 Ash Pit Road, RD3 Rotorua 3073, New Zealand

You are: a visitor to a website owned by me and/or a customer

By using the website to make a purchase you agree to have read and understood, Vicki Arnott Story Polisher terms and conditions, and you agree that they form part of the contract between us. If you are under the age of 18 years, you confirm that you have brought the terms and conditions to the notice of your parent or guardian, and that person has agreed that you may buy my services.

These terms and conditions apply:

1. Definitions

In this agreement:

“Consumer” means any natural person who accesses my website or purchases products or services from me.

“Content” means any material in any form published on my website, any social media account operated by or linked to me or any third party platform, by me or any third party with my consent.

“Confidential Information” means trade secrets; computer hardware, applications and software programs; audio or visual recordings in any format; training material in any format; specifications, templated, general design or layouts; financial or accounting information; client or supplier data and details; market research, research and development materials; together with any information or material that Vicki Arnott Story Polisher or my associated entities in the future may indicate is confidential, or which may be apparent is confidential; and my internal business processes and procedures, unless:

- that confidential information is transferred to the public domain through no fault or action of yours;

- I give you written authority to release it; or

- you are required by a legal process to disclose that information and have provided notice to me of that obligation.

“My Website” means (a) the entire computing hardware and software installation that is or supports my website and (b) all of the web-based applications, tools and platforms that you have subscribed to through the website or that we otherwise make available to you, and are developed, operated, and maintained by me or my provider, accessible via or another designated URL, and any ancillary products and services.

“Material” means content of any sort posted by you on my website.

“Services” means any of the services offered for sale on my website and include generally available updates and support services so far as specified for each service.

“Terms and Conditions” means these terms and conditions and includes my Privacy Notice and any other terms and conditions posted on my website.

2. My contract with you

2.1. I acknowledge acceptance of your order by e-mail confirmation. That is when our contract is made. If applicable, my message will also confirm details of your purchase receipt.

2.2. I cannot guarantee that every service advertised on my website is available. If at any time a service for which you have paid becomes unavailable, I will immediately refund any money you have paid. The refund will cover the period of unavailability and not any period for which services have been available.

2.3. I may change these terms from time to time. The terms that apply to you are those posted here on my website on the day you order services.

2.4. If in future, you buy services from me under any arrangement which does not involve your payment via my website, these terms still apply so far as they can be applied.

3. Your account with me

3.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. I need this information to provide you with the services. For information about how I manage your personal information please see the Privacy Notice.

4. Price, payment and service provision

4.1. It is possible that the price may have increased from that posted on my website. If that happens, I will not provide the services until you have confirmed that you wish to order at the new price.

4.2. You agree to pay the charges for the services by the due date. You undertake to keep your payment details up to date and notify me of any changes in a timely manner.

4.4. My services may be provided by email in the way explained in my website.

4.5. If I am not able to provide your services within an agreed time-frame by us, I shall notify you by e-mail to tell you the likely provision date.

4.6. Once service provision has started, you may cancel the services at any time by notifying me. Payment for services completed up to the date of cancellation will be invoiced and you agree to pay by the due date.

4.7. I may change the nature or provision of the services at any time. I may tell you about any such change by email or by posting details on my website. Services already ordered and underway will be completed as agreed.

4.8. If I change the nature or provision of the services, you may terminate this contract.

4.9. If a change I make in the provision of the services, involves action on your part, and you do not take that action, I am entitled to terminate the services to you without notice.

4.10. You may not share or allow others to use the services in your name.

5. Refund Policy

5.1. I do not offer refunds if you change your mind once services are completed. 

6. Cancellation of order

6.1. Once service provision has started, you may cancel the services at any time by notifying me. Payment for services completed up to the date of cancellation will be invoiced and you agree to pay by the due date.

6.2. You may cancel your order at any time by notifying me at

6.3. Services can be cancelled before I commence work by notifying me at 

6.4. This paragraph does not affect your rights in the event that you have a genuine and valid complaint about the way I have provided the services to you.

7. Dissatisfaction with the Services

7.1. If for any reason you are not completely happy with your service, contact me immediately at and tell me:

7.1.1. exactly why you are dissatisfied;

7.1.2. your suggestion as to how the situation can be resolved.

8. Governing Law

8.1. This Agreement is governed by and construed in accordance with the laws of New Zealand.

8.2. You are responsible for purchasing services which you are lawfully able to import or use and for the payment of import duties and taxes of any kind levied in your country.

9. Ownership of Intellectual Property

9.1 All intellectual property, including copyright, that is developed or produced as a result of my services under this agreement will be your sole property. Your use of your intellectual property will not be restricted in any manner. 

9.2 I will not use your intellectual property for any purpose other than that contracted in this agreement, except with your written permission. 

9.3. I claim copyright for the designs and compilation of content produced by me for my website. Title, ownership rights and usage rights shall remain the sole property of me and my website provider.

10. Miscellaneous provisions

10.1. When I communicate with you I will do so by email. You agree that email communications create electronic transactions that are contractually binding in accordance with applicable law.

10.2. Nothing in this agreement or on my website shall confer on any third party any benefit or obligation.

10.3. No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

10.4. In the event of a dispute arising out of or in connection with these terms or any contract between you and me, then you agree to attempt to settle the dispute by engaging in good faith with me in a process of mediation before commencing arbitration or litigation.

10.5. I am not liable for any breach of my obligations resulting from causes beyond my reasonable control.